Sales and Support Inquiry
Controlling Internet Access in your Call Center
Friday, December 11, 2009 @ 02:12 PM
A common issue that many call center managers struggle with is Agent Productivity due to agents spending time sufing the Internet instead of focusing on taking calls.
Many operations have even had impacts to production due to the bandwidth used by sites like youtube.com and Pandora.com.
Genesis Communications highly recommends you look into using OpenDNS as a solution to this issue. We have successfully deployed this solution to several customers and they are very happy with the results.
I will create a WIKI page outlining the installation procedure for those interested in using this solution.
Michael Crabtree
CTO – Genesis Communications
For more information on the features and benefits of using OpenDNS, please visit the website: