Genesis Communications, Inc

Today i am writing this to give examples of script mods that our customers are using.

Last night, a customer had a need. He wanted to have his openers, fill out an application (intake form) and then transfer the calls to a closer, who would review the information, onscreen, and close the deal.

with simple dropdowns, multiple choice selections and some html, this need was fullfilled. I started thinking about what is possible with our script builder and realized that many of your are not aware of the power of the script builder.

In the coming week, i will build a few sample scripts and post the screen shots here for you to view.

one other thing i thought was nice, was the use of his company logo, to create a header to the script. making it look very professional.

Have a great week

Michael Crabtree

Well, as many of you have noticed, we have successfully rolled out our integrated WebPhone. This has been a long time coming, and i am excited at the new simplicity the phone brings to both the installation of the Dialer on your workstation, as well as the ease if beings to monitoring live calls the agents are on. Please take a moment to visit our Wiki, http://www.genesiscommunications.biz/kb

There you will find information on installing the webphone, using it to monitor calls, and more information relating to using the dialer.

If you prefer to use a VOIP hardphone or softphone, you may continue to do so.

There are definate reasons for using both, one example would be if you have limited bandwidth, and you have a trunking box installed.

again, thank you for your patience as we rolled out the new phone, We will be releasing the multi-browser support WebPhone in the coming weeks.

This will allow the use of Mozilla Firefox, Opera, and Safari.

Michael Crabtree

CTO- Genesis Communications