<?xml version="1.0" encoding="UTF-8"?><rss version="0.92">
<channel>
	<title>Genesis Communications, Inc</title>
	<link>http://genesiscommunications.biz</link>
	<description>Affordable, Scalable Call Center Solutions!</description>
	<lastBuildDate>Wed, 21 Jul 2010 19:09:00 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	<!-- generator="WordPress/3.0.1" -->

	<item>
		<title>On Demand Call Center</title>
		<description><![CDATA[Are you looking to represent a new product or service and need additional capacity to take on the new business?  Wish you had a way to dynamically grow your call center on demand? With the Genesis Communications system you can take on this call volume with ease. Simply sign up and import the lead database. [...]]]></description>
		<link>http://genesiscommunications.biz/?p=155</link>
			</item>
	<item>
		<title>Hosted Call Center Platform &#8211; Overview</title>
		<description><![CDATA[An effective Call Center is more than just a single location filled with agents waiting for calls. Today, Call Centers are very nimble reacting to the rapid changes to their respective markets. Call Centers have agents working from both &#8220;brick and mortar&#8221; facilities and &#8220;at home work force&#8221;.  The Genesis Hosted Dialer allows you to focus on [...]]]></description>
		<link>http://genesiscommunications.biz/?p=138</link>
			</item>
	<item>
		<title>Call Center Technology &#8211; Whiteboards</title>
		<description><![CDATA[Whiteboards, we all have them in our call center. I recently came across a product that i believe will be of interest to our customers.  Whiteboard Paint! Tired of buying whiteboards and dealing with the cost and hassle when you decide you need a bigger whiteboard? Now you have a product that allows you to [...]]]></description>
		<link>http://genesiscommunications.biz/?p=131</link>
			</item>
	<item>
		<title>Newest Apple iPhone boasts higher resolution, videoconference features etc</title>
		<description><![CDATA[Well, if you believe Gizmodo (i do) Apple has apparently lost a final prototype of the upcoming iPhone. and the features bode well for those of you managing your call center and team from your phone. Not only does the prototype have much higher resolution, a more solid feel, and a front facing camera, which [...]]]></description>
		<link>http://genesiscommunications.biz/?p=80</link>
			</item>
	<item>
		<title>Low power, high visibility LCD display!</title>
		<description><![CDATA[Good morning, i was reading on slashdot.com this am and noticed a post regarding the upcoming DIY kit for the Pixel Qi screen. Those of you who have followed the &#8220;Laptop for Every Child&#8221; initiative, may know about the specifics of this screen. Here is the excerpt from Pixel &#8220;Epaper Screens- with Color And VideoOur [...]]]></description>
		<link>http://genesiscommunications.biz/?p=76</link>
			</item>
	<item>
		<title>Call Center Technology Blog</title>
		<description><![CDATA[Thanks for checking out my new blog. I will post items i think will be relevant to Genesis Communications customers. Please feel free to give feedback and ask questions if you have them.]]></description>
		<link>http://genesiscommunications.biz/?p=39</link>
			</item>
	<item>
		<title>Virtualization, and your Call Center</title>
		<description><![CDATA[You may be asking yourself what virtualization has to do with call centers. Well, if you are looking to get the most from your hardware investment, you should consider virtualization. Here are some benefits of server consolidation through virtualization. * Less power consumption * Less power used to cool the server room (or closet) * [...]]]></description>
		<link>http://genesiscommunications.biz/?p=46</link>
			</item>
	<item>
		<title>Controlling Internet Access in your Call Center</title>
		<description><![CDATA[A common issue that many call center managers struggle with is Agent Productivity due to agents spending time sufing the Internet instead of focusing on taking calls. Many operations have even had impacts to production due to the bandwidth used by sites like youtube.com and Pandora.com. Genesis Communications highly recommends you look into using OpenDNS [...]]]></description>
		<link>http://genesiscommunications.biz/?p=45</link>
			</item>
	<item>
		<title>Campaign script customization</title>
		<description><![CDATA[Today i am writing this to give examples of script mods that our customers are using. Last night, a customer had a need. He wanted to have his openers, fill out an application (intake form) and then transfer the calls to a closer, who would review the information, onscreen, and close the deal. with simple [...]]]></description>
		<link>http://genesiscommunications.biz/?p=44</link>
			</item>
	<item>
		<title>WebPhone update!</title>
		<description><![CDATA[Well, as many of you have noticed, we have successfully rolled out our integrated WebPhone. This has been a long time coming, and i am excited at the new simplicity the phone brings to both the installation of the Dialer on your workstation, as well as the ease if beings to monitoring live calls the [...]]]></description>
		<link>http://genesiscommunications.biz/?p=43</link>
			</item>
</channel>
</rss>
